Frequently asked questions

What should I do if I have questions?

Firstly, you are in the right place! But if your question isn’t answered here then please email me directly on hello@onlinepoleclass.com.

How does the membership work?

Once you sign up as a member, by purchasing your membership, you will have access to all the content available to you within your membership. You can watch the videos within your training sessions or use them to plan a session in advanced.

How much is it to be a member?

Each membership has a different cost, you can see a break of each one via the memberships page. All memberships have been kept at an affordable price to keep them as accessible as possible.

How often is new content released?

Every month there will be new content and you will be notified when there are new videos available via the community area. Kassia also take requests, so if you have anything you’d like to learn then let her know!

I don't know where to start with the exercises, what's the best way?

When you gain access to your membership, you can peruse through your videos. There is an introduction before your videos, to help explain the best way to use your membership.

The Strength & Conditioning membership has multiple ways to enjoy the content including individual tutorials, follow along sessions and PDF training sessions.

The Pole Classes are leveled from beginner to elite level, this should help you work up and build on your skills.

Do I need to have a pole at home to take part?

Not for the Strength & Conditioning membership.

For the Pole Dance Classes membership it is necessary to have access to a pole, either at home or at a studio.

I've never done pole before, is the membership for me?

Absolutely! The Pole Dance Classes memberships has lots of beginner classes to work through at your own pace. You can use the Strength & Conditioning membership to help you build strength and reduce risk of injury whilst you learn your new skill.

Is there an app?

Not yet! Currently you will need to use a web browser to access the video content but I can assure you it works very well on a mobile view.

How do I cancel my membership?

You can cancel your membership at anytime, you will retain access until your current membership runs out. Visit ‘Account Details’ to cancel your membership.

If your membership was transferred from the original website in October 2022, the ability to cancel won't be on your account so please email hello@onlinepoleclass.com to cancel.

How do I edit my membership or payment details?

When logged in, go to ‘Account Details’ and you will be able to make changes.

How do I change my password?

When logged in, go to ‘My Profile’ then to 'Edit' and you will be able to make changes, including updating your password.

Where can I buy a pole?

There are many places to buy a pole. The most popular place in the UK is Xpole or you can also go to Lupit pole. These are the highest quality poles, please do not buy a non brand pole from the internet as they can be untested and dangerous to train on.

I'm pregnant, can I join in?

This is a question that needs to be discussed with your GP.
Advice is usually that you can continue doing what you were doing before you got pregnant. Just listen to your limits, some people get dizzy more easily or loose some co ordination so its important to take things easy to remain safe.

I do not recommend starting new activities when you are pregnant. There is a great book for pregnant pole dancers and aerialists Flying Through Pregnancy.

I've just had a baby, can I join in?

This is a question that needs to be discussed with your GP.
There is a great book for pregnant pole dancers and aerialists Flying Through Pregnancy.
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